Queensland Museum Network sites are operating in line with Queensland Government measures where only fully vaccinated visitors (16 years and older) can attend Government-owned museums from 17 December. Learn more.

FAQs

What do I need to do to visit the museum from 17 December 2021?


When you visit a Queensland Museum Network venue or event, please check in using the Check In Qld app and have your vaccination certificated linked in the app. If you have a certified medical exemption for the vaccination this can be also added in the app, or you can bring a printed copy along as evidence for entry.

Alternatively, you can access your COVID-19 digital vaccination certificate through the Medicare app, from your Medicare-linked MyGov account, or My Health Record. Detailed instructions on how to link your certificate are available here. Don’t forgot to update the app before you add your certificate.

You can also show a hard copy of your COVID-19 digital vaccination certificate, your immunisation history statement, or your international COVID-19 vaccination certificate. If you need help accessing these documents, you can contact your vaccination provider or the Australian Immunisation Register, here

How do I add my certificate to the Check In Qld app?


Detailed instructions on how to link your certificate are available here. Don’t forgot to update the app before you add your certificate.

I am not vaccinated, can I attend a museum event which is not held inside a museum?


No, the same conditions of entry will apply to visiting a museum building, or attending and events run by the museum that are held outside museum buildings or grounds.


I have an Annual Pass and now can’t use it. Can I get a refund?

Yes, we can provide a refund for the remainder of your Annual Pass, calculated from 17 December 2021 until when your pass was due to expire. If you would like a refund, please email the museum where you have an Annual Pass along with details on your Pass: 

I have bought a ticket for an exhibition or event which is on after 17 December and now I can’t attend. Can I get a refund?


Yes, we can provide a refund together with our ticketing partner QTIX please email refunds@qtix.com for a full refund. We ask you to please be patient as delays are expected as QTIX processes these requests over the coming days and weeks. If you purchased ticket(s) using cash, or EFTPOS directly from Queensland Museum box office, please contact us on discoverycentre@qm.qld.gov.au to organise a refund. 


Do I need to still wear a mask?


Mask wearing is dependent on current Queensland Government advice, please monitor the covid19.qld.gov.au website for updates. But we recommend carrying a mask with you at all times and if you cannot socially distance, please wear one.


I don’t have a mobile phone – how do I prove my vaccination status and check in? 

You can also use a printed copy of your COVID-19 digital vaccination certificate, your immunisation history statement, or your international COVID-19 vaccination certificate.
These documents are available from the Australian Government through: 

For more information see the Australian Government website.

I’m not vaccinated, but can my child come into the museum alone? 


Minors aged 12 years or older can enter Queensland Museum Network unaccompanied. They will be required to check in using the Check In app. Individuals aged 16 years or older must be fully vaccinated to enter.


Why is the museum subject to the vaccination status?


As per Queensland Health directive from 17 December 2021, all visitors to Queensland Museum Network aged 16 years and older must be vaccinated. This is an important step in reducing COVD-19 transmission and providing protection for our community.


I have a medical exemption, can I still come into the museum even though I am unvaccinated? 


Yes. If you can’t get any of the approved COVID-19 vaccines for medical reasons, this will be recorded by your doctor on your immunisation history statement and on your COVID-19 digital certificate. This is called a medical contraindication. Your statement or certificate can be used as proof of your vaccination status. You can also add your certificate to your Check In Qld app.

I am bringing in a group of visitors after 17 December 2021, what are the requirements? All visitors aged 16 years and older will be required to show proof of vaccination status or a certified medical exemption. Visitors under 16 years will not be required to show vaccination status. If you are bringing in visitors under 16 remember the supervising adults will need to be fully vaccinated.


What are you doing to keep me and other visitors safe?

To keep you safe, we 

  • have fully vaccinated staff onsite
  • floor markings and signage to help maintain safe distances
  • cleaning high touch areas and displays frequently with hospital-grade disinfectants
  • providing hand sanitiser stations around our buildings
  • museum staff are trained in COVID-safe first aid
  • Abiding by Queensland Health guidelines.