Health and safety update

We're open!

In line with government COVID restrictions, all our museums are open:

• Queensland Museum and Hendra storage facility (Brisbane)
• The Workshops Rail Museum (Ipswich)
• Cobb+Co Museum (Toowoomba)
• Museum of Tropical Queensland (Townsville) 

All visitors are required to wear a mask at Queensland Museum, The Workshops Rail Museum and Museum of Tropical Queensland. Children under 12 years and people affected by a medical condition or disability are exempt.

TICKETING REFUNDS

If you have purchased a ticket for a visit to one of our museum that was closed during the lockdown period, you will receive an automatic refund, no further action is required.

We will be providing refunds together with our ticketing partner QTIX and we encourage you to rebook again online at a time that suits you.

  • If you have purchased a ticket to Queensland Museum or The Workshops Rail Museum for days during the lockdown period you will receive an automatic refund and no further action required. We’d like to reassure you that the QTIX team is currently working as quickly as possible to process refunds. However given the volume of cancellations currently, this may take a little longer than usual.
  • If you purchased ticket(s) using credit card or Paypal via QTIX, you will receive an automatic refund of the full purchase price and no further action required.
  • If your credit card details have changed since purchasing, please contact QTIX at refunds@qtix.com and leave your booking reference number and a member of the QTIX team will contact you. Please do not put any credit card details in the email.  
  • If you purchased ticket(s) using cash, or EFTPOS directly from Queensland Museum box office, please contact us to organise a refund. 

We continue to work closely with the Queensland Government to ensure the most appropriate response to COVID-19, and to follow advice from Queensland Health. 


VISIT US VIRTUALLY

FOR MORE INFORMATION

For more information on the current health advice, please visit the Queensland Health website or call 13 HEALTH (13 43 25 84) at any time.