For the safety of our community, all Queensland Museum Network locations are temporarily closed to the public until further notice. Stay safe and read more.

Health and safety update

Queensland Museum Network | COVID-19 RESPONSE 

Following the Prime Minister’s announcements on 22 March 2020, after the meeting of National Cabinet, additional actions to support social distancing measures have been put in place to protect the Australian community. These restrictions include the closure of non-essential social venues from midday 23 March 2020.
For the safety of our community, Queensland Museum Network will temporarily close to the public from 12 noon on 23 March 2020 until further notice.

These locations include:

  • Queensland Museum (Brisbane)
  • The Workshops Rail Museum (Ipswich)
  • Cobb+Co Museum (Toowoomba)
  • Museum of Tropical Queensland (Townsville)

We would like to acknowledge the enormity of this global challenge and the uncertainty faced by each of us as individuals and as a community.

We continue to work closely with the Queensland Government to ensure the most appropriate response to COVID-19, and to follow all health advice from the Australian Government.

In the meantime, our online shop remains open and has plenty of things to keep you entertained at home.

We look forward to welcoming you back to your local museum when the time is right.

Meanwhile, we’ll update our online presence with news as it arises.

Stay safe, and we’ll see you soon.

VISIT US VIRTUALLY

 

TICKETING REFUNDS

If you have purchased a ticket to a public program, event or exhibition, we will be providing refunds together with our ticketing partner QTIX, we ask you to be patient as QTIX process a large number of refunds over the coming days and weeks. 

  • If you have purchased a ticket to Spiders – The Exhibition at Queensland Museum and have not yet visited please contact QTIX for a refund by emailing refunds@qtix.com.au and QTIX will confirm if you are entitled for a refund by reviewing their entry records. 
  • If you purchased a ticket to any other event or exhibition across Queensland Museum network please see the below refund instructions: 
  • If you purchased ticket(s) using credit card or Paypal via QTIX, you will receive a refund of the full purchase price. 
  • If you purchased ticket(s) using cash, or EFTPOS, QTIX will contact you to organise a refund.  

 

ANNUAL PASSES

If you have an Annual Pass we will be extending the expiry date to accommodate for this closure, no further action is required.

 

FOR MORE INFORMATION

For more information on the current health warning, please visit the Queensland Health website or call 13 HEALTH (13 43 25 84) at any time.